Repairing Automation Parts

Automation parts repair with Discount-Automation

Discount-Automation can also ensure Repair and/or Expertise of your automation parts.

Repair is the process of repairing or replacing components and then testing them on test benches. These components can be sensors, actuators, control systems, PLC modules, HMI, and other electronic or mechanical components. The repair process typically involves troubleshooting the problem, identifying the faulty part, procuring a replacement, and installing it. The cost of the repair will depend on the specific parts needed, as well as any labor costs associated with the repair. In commercial terms, the repair may be done on a time and materials basis or under a service contract, where the customer pays a flat rate for a certain amount of maintenance and repairs.

Our Repair process :

Step 1 - GATHERING INFORMATION :

we will ask you (the customer) first, to gather as much information as possible about the fault. This includes the manufacturer and model of the part, the symptoms of the detected problem, and any other relevant details.

Step 2 - IS REPAIR POSSIBLE ?

Depending of these information, Discount-Automation will tell you if an expertise/repair can be initiated. If agree, you can then send us the parts.

Step 3 - PERFORM DIAGNOSIS

At receipt, Discount-Automation performs a diagnosis to determine the cause of the problem. This can involve a visual inspection, testing, and measurement of the part, and may require specialized equipment or expertise.

Step 4 - FIRST QUOTATION

After the diagnosis, Discount-Automation sends you a first estimated quotation based on the repair or replacement of the parts and the labor required. The quotation may also include any additional costs, such as shipping or warranty.

Shipping costs can be excluded from the quote if the customer uses his own shipping account (DHL, UPS, ...) for the return of the repaired equipment. Whenever possible, we prefer this solution, as it is generally more economical for the customer. The aim is to avoid to add extra shipping cost to the repair cost.

Step 5 - CUSTOMER APPROVAL

Once you have received the first estimated quotation, you (the customer) can approve or reject the repair. If you approve, we can proceed with the repair.
If you reject the offer, a "minimum" invoice is sent to the customer in order to cover partially the time we spend for the expertise and for the return shipping cost. This minimum amount is mentioned on the quotation. If you want to know this amount previously, you can ask it during step 1, before sending us the part. Here also, if the customer uses his own shipping accout, this "minimum" invoice will exclude these return shipping expenses.

Step 6 - PERFORM REPAIR

With the customer's approval, Discount-Automation proceed to the repair. This may involve replacing worn or damaged parts, recalibrating or reprogramming electronic components, or other steps.

Step 7 - TEST PART

After the repair is complete, the part is tested to ensure that it is working properly and meets the manufacturer's specifications. Once this checking process is finished, a certificate test is edited. And parts is

Step 8 - INVOCING

Once the repair is complete and the part is tested, Discount-Automation sends you an invoice for the repair and any additional costs.

Step 9 - WARRANTY

Provide a warranty for the repair : usually 12 months, but sometimes less (6 months) depending of the part.